What is Good Hotel all about?
First and foremost, every Good Hotel is designed for a great night’s sleep. And every time you stay with us, you’re doing good. We’re a social business, which means we donate 100% of our profits to help people in our communities and others around the world.
What time is check in and when do I have to check out?
Check-in any time after 3:00 pm, check-out any time before 12:00 pm.
What if I’m arriving early or I want to check out later?
We do offer early check-in late check-out, but if it’s a busy time we might have to charge a fee. Get in touch with the team the day before you due to arrive or leave.
You can store your bags with us for 24 hours before, during or after your stay, free of charge. If you need help carrying your luggage, we’ll send someone to give you a hand.
How is my room guaranteed?
Prepaid non-refundable rate
This is paid in full when you make the booking. When you check-in, you’ll need to show your ID and the card used to make the booking. This type of booking can’t be changed or refunded if you have to cancel.
The total cost of the nights booked will be charged if:
— you don’t show up
— leave before the last day of your booking
— need to cancel at the last minute
Flexible rate
This type of booking can be changed or cancelled free of charge. You’ll need to let us know before 3pm one (1) day before you arrive.
Full payment is taken after 3pm one (1) day before you’re due to arrive. After this time the booking
becomes non-refundable and it won’t be possible to make changes or cancelations.
The total cost of the nights booked will be charged if:
— you don’t show up
— leave before the last day of your booking
— need to cancel at the last minute
I need to cancel my reservation
If you made a flexible booking directly with us, you can cancel or change your booking free of charge 24 hours before you’re due to arrive.
The total cost of the nights booked will be charged if cancelations or changes are made less than 24 hours before arrival; or if your booking is non-refundable.
Special cancellation conditions apply during Semana Santa, Christmas and New Year.
How do I cancel my booking?
If you have to cancel your reservation, please give us a call or send us an email. Make sure you have your booking reference to hand.
If you booked through a travel agent or third party, different cancellations policies might apply. Please contact your travel agent or third party directly if you'd like to make any modifications to your booking.
I don’t have a credit or debit card, can I still make a reservation?
Unfortunately not. You’ll need to use a valid credit or debit card when you book to secure the room.
For prepaid bookings, the total cost of your stay will come out of your account when you make the booking. And you’ll need to show that same card, along with ID, to us when you check-in.
Do you accept group bookings?
We sure do. Bookings of 9 or more rooms in London, and 5 or more rooms in Guatemala, are considered group bookings.
Send us an email to ask about rates, policies and availability.
[email protected]
Is the hotel accessible?
Unfortunately we don’t have an accessible room available yet.
Are pets allowed?
Pets are not allowed in the hotels.
Do you have a spa?
We don’t have a spa, but we know all the best places in town. In-room massages are available. Call reception for a list of treatments, prices and available appointments.
Do you have a gym?
We don’t have a gym but we can recommend La Fabrica a few minutes walk away. They offer day passes for $10.
Is there WiFi?
High-speed, free WiFi can be accessed anywhere in our hotels.
Do the rooms have TVs?
There’s a TV in the mezzanine rooms.
What about food and drink?
We partner with local restaurant L’Osteria Saúl, who serve Mediterranean-inspired dishes just two minutes down the road.
Breakfast
Head over to L’Osteria Saúl for a tasty continental breakfast, served from 7am until 12pm Monday to Friday and 9am until 12pm at the weekend. You’ll need to book at least one day in advance, and we’ll give you a breakfast ticket to take with you each morning. If you haven’t booked ahead, you can still order from their regular menu.
Lunch and dinner
L’Osteria serves delicious, healthy food every day.
Monday — Thursday 12 noon until 10pm
Friday and Saturday 12 noon until 11pm
Sunday 12 noon until 6pm
Drinks
Come and see us for a drink at the Living Room bar, open until 11pm every day. Or head down to L’Osteria Saúl.
Water
You can drink water straight from the tap here, thanks to our on-site water treatment plant. But we don't recommend you do this anywhere else in Antigua, unless it’s specifically mentioned.
Do you offer room service?
Room service is available during restaurant opening hours.
Monday — Thursday 12 noon until 10pm
Friday and Saturday 12 noon until 11pm
Sunday 12 noon until 6pm
What services do you offer?
• Free luggage storage
• Dry cleaning services
• Ironing room
• Meeting and events spaces
• Taxi and limousine services
• Excursion bookings