Good Hotel COVID-19 Health and Safety guidelines and practices

In response to the COVID-19 pandemic, Good Hotel has been busy adapting its operations to ensure that all our guests can enjoy a safe and relaxing stay by prioritizing: revised high standards of cleanliness throughout the properties, high levels of awareness across our teams, giving guests access to sanitation products for peace of mind, and maintaining practical social distancing measures in our shared spaces. Guests are encouraged to take note of new signage around our hotels to support safety, and to ask the Good team if they require any additional assistance. The health and well-being of our guests is our first priority, and we are doing all we can to implement protocol to take this responsibility seriously.

We are delighted to report that both Good Hotel London and Good Hotel Antigua are now re-opened following temporary closures. However, please note that Good Hotel London’s full food and drink offering will not re-start until further notice. For further details, please contact a member of the London team.

We are very much looking forward to welcoming guests back to our Good Hotels. Please regularly check back on our website, get in touch with the hotel directly, or follow us on social media for the latest updates and opening dates/times.

When you are able to visit us again, you can do this feeling assured that we have all the precautions in place to minimize the spread of COVID-19 and keep you and your loved ones safe. This is a team effort - guests are also politely asked to take self-protective measures and adhere to the COVID-19 relevant ‘house-rules’ to minimize any exposure to the virus. We’re in this together.

Please now see below for the key measures that have been implemented to ensure exceptional care and safety for you, your family, friends and colleagues throughout your stay.

Key Measures and FAQ - Good Hotel

Key Measures and FAQ - Good Hotel London

Key Measures and FAQ - Good Hotel Antigua - English

Key Measures and FAQ - Good Hotel Antigua - Spanish

We have missed you and we look forward to welcoming you soon!

Good Hotel


Latest News - London (update 21/12/20)

Following latest government restrictions for London. London is falling under Tier 4 until further notice from Sunday 20th December.

The Good Hotel London will remain option for a person, who:

  • are unable to return to your main residence
  • need accommodation while moving house
  • need accommodation to attend a funeral or related commemorative event
  • require accommodation for work purposes or to provide voluntary services
  • are a child requiring accommodation for school or care
  • are homeless, seeking asylum or a vulnerable person seeking refuge
  • are an elite athlete or their support staff or parent, if the athlete is under 18 and it is necessary to be outside of the home for training or competition

Please check government guidance for further details and see below information coming from the Government website as of 21st December 2020. Please note that this may not be the latest information and you need to make sure to comply with latest regulations before coming to the hotel

Please contact the hotel should you have a booking and wish to cancel or postpone if you do not fall under one of the above recommendations: [email protected]

Government Details – 21/12/2020

Staying away from home overnight

You cannot leave your home or the place where you are living for holidays or stays overnight away from your main home unless you have a reasonable excuse for doing so. This means that holidays in the UK and abroad are not allowed. This includes staying in a second home or caravan, if that is not your primary residence, or staying with anyone you do not live with (other than those with whom you have formed a support bubble)

You are allowed to stay overnight away from your home if you:

  • are unable to return to your main residence
  • need accommodation while moving house
  • need accommodation to attend a funeral or related commemorative event
  • require accommodation for work purposes or to provide voluntary services
  • are a child requiring accommodation for school or care
  • are homeless, seeking asylum or a vulnerable person seeking refuge
  • are an elite athlete or their support staff or parent, if the athlete is under 18 and it is necessary to be outside of the home for training or competition

If you are already on holiday in a Tier 4 area, you should return to your home as soon as practical

Guest accommodation providers such as hotels, B&Bs and caravan parks may remain open for the specific reasons set out in law, including where guests are unable to return to their main residence, use that guest accommodation as their main residence, need accommodation while moving house, are self-isolating as required by law, or would otherwise be made homeless as a result of the accommodation closing. Accommodation providers are also encouraged to work cooperatively with Local Authorities to provide accommodation to vulnerable groups including the homeless in Tier 4 areas.

Businesses and venues

Businesses and venues which must close

To reduce social contact, the regulations require some businesses to close and impose restrictions on how some businesses provide goods and services. The businesses required to close include:

  • non-essential retail, such as clothing and homeware stores, vehicle showrooms (other than for rental), betting shops, tailors, tobacco and vape shops, electronic goods and mobile phone shops, auction houses (except for auctions of livestock or agricultural equipment) and market stalls selling non-essential goods - these venues can continue to be able to operate click-and-collect (where goods are pre-ordered and collected off the premises) and delivery services
  • hospitality venues such as cafes, restaurants, pubs, bars and social clubs; with the exception of providing food and drink for takeaway (until 11pm), click-and-collect, drive-through or delivery
  • accommodation such as hotels, hostels, guest houses and campsites, except for specific circumstances, such as where these act as someone’s main residence, where the person cannot return home, for providing accommodation or support to the homeless, or where it is essential to stay there for work purposes
  • leisure and sports facilities such as leisure centres and indoor gyms, indoor swimming pools, indoor sports courts, indoor fitness and dance studios, indoor riding centres, and indoor climbing walls
  • entertainment venues such as theatres, concert halls, cinemas, museums and galleries, casinos, amusement arcades, bingo halls, bowling alleys, skating rinks, go-karting venues, indoor play and soft play centres and areas (including inflatable parks and trampolining centres), circuses, fairgrounds, funfairs, zoos and other animal attractions, water parks and theme parks
  • indoor attractions at venues such as botanical gardens, heritage homes and landmarks must also close, though outdoor grounds of these premises can stay open
  • personal care facilities such as hair, beauty, tanning and nail salons. Tattoo parlours, spas, massage parlours, body and skin piercing services must also close. These services should not be provided in other people’s homes
  • community centres and halls must close except for a limited number of exempt activities, as set out below. Libraries can also remain open to provide access to IT and digital services - for example for people who do not have it at home - and for click-and-collect services

Some of these businesses and places will also be permitted to be open for a small number of exempt activities, including:

  • education and training - for schools to use sports, leisure and community facilities where that is part of their normal provision
  • childcare purposes and supervised activities for children
  • hosting blood donation sessions and food banks
  • to provide medical treatment
  • for elite sports persons to train and compete (in indoor and outdoor sports facilities), and professional dancers and choreographers to work (in fitness and dance studios)
  • for training and rehearsal without an audience (in theatres and concert halls)
  • for the purposes of film and TV filming