Covid-19

GUEST UPDATE Wednesday 12th May 2020

Dear Good Guest,

In light of the COVID-19 pandemic, Good Hotel is adapting its operations to ensure that all our guests can enjoy a safe and relaxing stay by prioritizing: revised high standards of cleanliness throughout the property, high levels of awareness across our teams, giving guests access to sanitation products for peace of mind, and maintaining practical social distancing measures in our shared spaces. 

The health and well-being of our guests is our first priority, and we are doing all we can to implement sufficient protocol to take this responsibility seriously.

We will continue to keep in touch and provide updates as needed during this situation. 

Thank you for your understanding and we hope to see you again very soon.

The Good Team


GUEST UPDATE Tuesday 24th March 2020

Dear Good Guest,

It is with a heavy heart that we must announce that all Good Hotels will temporarily close effective Tuesday 24th March 2020. We have made this difficult decision as a precautionary measure as advised by Government guidelines the COVID-19 situation continues to develop around the world. The safety and well-being of our guests and people is our top priority. Good Hotels will remain closed until further notice.

This means for all reservations booked from 24th March 2020 - 1st May 2020 we will unfortunately need to reschedule all upcoming stays. We sincerely apologise for any inconvenience caused. If this relates to you, a member of our team will be in touch with you directly.

Any pre-paid reservations will be converted into credit to re-book at Good Hotel as soon as we are up and running. Alternatively, we can also offer you the option to participate in our Good to Act Now project. This means, Good Hotel would convert the cost of your stay into a donation to our charity partner.

We will work with customers to manage any changes needed on a case by case basis. We are actively supporting customers to address the specific needs of each booking, including moving groups and event bookings to another time. Please contact us directly to discuss further:

Good Hotel London (Mon-Fri 9.00 am – 5.00 pm local time)
[email protected]
+44 (0)20 3637 7407

Good Hotel Antigua (Mon-Fri 9.00 am – 5.00 pm local time)
[email protected]
+502 7797 6500

As you may know, Good Hotel is a social business committed to supporting its charity partner Ninos de Guatemala. We work in partnership with them to help the running of 3 schools, ensuring the education of over 500 children living in poverty. Due to the outbreak of Coronavirus (COVID-19), vulnerable children have been sent home and families cannot work. Although we are closing the doors to our hotels, our hearts remain open. We want to do what we can to support them in these challenging times. To find out how you can help them, head to: www.good.community/act-now.

Here at Good Hotel we say "Sleep Good Do Good". Right now, to "Sleep Good", is to sleep at home. And to “Do Good” is to stay off the streets, stay healthy, and look after yourselves and each other.

We will continue to keep in touch and provide updates as needed during this situation.

Thank you for your understanding and we hope to see you again very soon.

The Good Team